Tandem Tower

Can I Combine Orders or Add Items to My Order?

Unfortunately, we cannot combine or modify any orders once they have been placed.

How Much Does Shipping Cost?

Enjoy FREE shipping on EVERY order, no minimums.

How Does it Ship?

• Items under 150 lb are shipped Parcel by UPS or FedEx.

• Items over 150 lb are shipped on a pallet by an LTL freight carrier and delivered curbside.

How Does Shipping Work?**

• Most orders are processed within approximately 24 hours.

• After processing, shipping typically takes 1–2 weeks.

• Once your order has shipped, you will receive an email confirming the shipment details, including the freight carrier's name, contact information, and tracking number.

• After shipping, delivery usually takes an additional 1–7 days, depending on your location.

• Before delivering your order, the freight company will call you to schedule a time for delivery.

• Destination times vary depending on weather, distance, and accessibility to your city. Some cities, including lower-populated areas, may require additional time because the carrier may have to transfer to a local carrier.

• Shipping times are only estimated and not guaranteed. Times may fluctuate due to inventory availability, holidays, and weekends. ForceUSA.com will not ship certain products into protected areas.

• It is your responsibility to get the product in your home.  The freight driver can not assemble or help you bring the product into your home or up any stairs.

• On deliveries over 150 lb (LTL Deliveries), items will be delivered curbside at the end of your driveway.

• On deliveries under 150 lb, items will be delivered to the front of your residence.

• Your shipment leaves our dock in perfect condition. Upon arrival, please inspect for damage and incorrect quantity before signing.

• Any damage to contents should be noted on the bill of lading for a claim against the carrier. Failure to properly inspect your shipment before signing off limits our liability and the freight carrier.

• Shipping to Hawaii, Alaska, Martha's Vineyard, Nantucket, and other remote locations can be arranged by calling our customer service department at 800-556-4949. Additional shipping charges will apply.

* Does not include sales tax.

** Limited to the 48 contiguous United States excluding Martha's Vineyard, Nantucket, and other remote locations

Our Guarantee

Your satisfaction is our priority. That’s why we offer a 30-Day Money Back Guarantee on all purchases. If you’re unsatisfied with your product, you can return it within 30 days of delivery for a refund, subject to our return policy.

Our Return Policy

General Return Guidelines

• All returns must be approved in advance. Contact customer service to obtain a Return Merchandise Authorization (RMA) before shipping.
• To be eligible for a refund, contact us within 30 days of receiving the product with your order ID and the reason for the return.
• Refunds are not issued after the return period.
• A 15% restocking fee applies to all returns and will be deducted from the amount refunded to you.
• Original shipping charges are non-refundable and will be deducted from the amount refunded to you.
  
• We do not refund products that were obtained from a source other than forceusa.com. 
• If you decide to return your item for any reason, you are responsible for any assembly labor charges you may have elected to purchase. 
• You are responsible for return shipping charges which will be deducted from your refund amount. Shipping charges are based on the actual amount quoted from the freight carrier and may be higher than the flat rate shipping fee you were charged at the time of purchase.

Return Shipping & Packaging Requirements

• All returns must be in their original packaging and secured on a pallet if initially delivered that way.
• Products must be in like new condition.
• If a package is returned due to an incorrect shipping address or phone number, the customer is responsible for all associated shipping and storage costs.

Refund Processing

• Once the returned item is received at our warehouse, please allow 3-5 business days for processing.
• Refunds will be issued to the original payment method within 24-48 hours after processing.

Defective or Damaged Products

• Product defects must be reported within 30 days of delivery to qualify for a replacement or refund.
• After 30 days, any product issues will be handled under the terms of the product warranty.

Cancellations & Order Refusals

• Once your order has left our warehouse, the order can no longer be canceled, and our return and refund policy will apply. 
• If an order is canceled after processing but before shipment, a restocking fee of up to 15% may apply.
• If an order is refused upon delivery, the customer is responsible for all shipping and handling costs incurred in both directions.

How to Return a Product

To return any merchandise, please call us Monday through Friday from 9 am-5 pm (MST) at 1 (385) 557-2554 or email us to receive a Return Merchandise Authorization number and shipping instructions. 

We stand behind every Force USA product. These warranties only apply to products purchased in the United States and supersede the factory warranty listed in the owner's manual.

The liability of Force USA under this warranty shall be limited solely to the repair or replacement of the product within the warranty period. Force USA warrants each new product to the original purchaser only.

This Force USA warranty covers only failures due to structural, cable, pulley, and workmanship defects when the product is operated under normal conditions and properly maintained. It does not cover damage during transport/delivery, or failure due to misuse, abuse, neglect, misapplication, alteration, or improper assembly of the product.

The replacement or repair provided under the Force USA warranty is the user's responsibility, and the customer will be responsible for any freight charges. Force USA will not be liable for any consequential damages or breach of any implied warranty on the Force USA fitness equipment range. Force USA reserves the right to provide reconditioned parts and/or to request a return and repair of existing defective parts on the Force USA product.

Home Warranty

Applies to equipment used exclusively in a private indoor home setting by home occupants. Examples include basements, garages, and workout rooms located inside a home, condo, or townhome.

• Lifetime (Frame)
• 10 years (Moving Parts)
• 1 year (Upholstery & Attachments)

All products come standard with a home warranty. Use of home rated products in commercial settings voids the warranty.

Commercial Warranty

Applies to select equipment used in semi-private or public nonresidential facilities. Monthly fees may or may not be charged. Examples include: commercial gyms, firehouses, hotels, personal training studios, and apartment complexes.

• Limited Lifetime (Frame)
• 5 years (Moving Parts)
• 6 months (Upholstery & Attachments)

Use of commercial products in residential settings automatically activates the home warranty outlined above.

Commercial Grade Products:

• C20 All-In-One Trainer
• Functional Trainer Rack
• Tandem Tower
  
• G15 Pro All-In-One Trainer
• G20 Pro All-In-One Trainer
• X15 Pro Multi Trainer
• X20 Pro Multi Trainer
• Pro FID Bench
• Ultimate Leg Press Hack Squat Combo
• Solitude Abdominal / Back Extension Machine
• Solitude Abductor / Adductor Machine
• Solitude Assisted Chin-Up / Dip Machine
• Solitude Bicep / Tricep Machine
• Solitude Lat Pulldown / Seated Row Machine
• Solitude Leg Extension / Leg Curl Machine
• Solitude Leg Press Machine / Calf Raise
• Solitude Rear Deltoid / Pec Fly Machine

Disclaimed Warranties

TO THE MAXIMUM EXTENT ALLOWED BY LAW, ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO EXPRESS WARRANTY, IMPLIED WARRANTY, WARRANTY OF MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE AND WARRANTY OF NON-INFRINGEMENT OF INTELLECTUAL PROPERTY, ARE EXPRESSLY EXCLUDED TO THE MAXIMUM EXTENT PERMITTED BY LAW; AND FORCE USA NEITHER ASSUMES NOR AUTHORIZES ANY PERSON OR ENTITY TO ASSUME FOR IT ANY DUTY, OBLIGATION OR LIABILITY IN CONNECTION WITH ITS PRODUCTS. FORCE USA HEREBY DISCLAIMS AND HAS ABSOLUTELY NO LIABILITY FOR ANY AND ALL ACTS OF THIRD PARTIES, INCLUDING DEALERS, ASSEMBLERS, OR MAINTENANCE PROVIDERS. IN THE EVENT OF A CLAIM OR A DISPUTE INVOLVING FORCE USA OR ITS SUBSIDIARY, THE VENUE SHALL BE SALT LAKE COUNTY IN THE STATE OF UTAH. UTAH STATE LAWS AND APPLICABLE FEDERAL LAWS SHALL APPLY AND GOVERN THE DISPUTE. THE MAXIMUM RECOVERY UNDER ANY CLAIM AGAINST FORCE USA SHALL BE STRICTLY LIMITED TO THE PURCHASE PRICE OF THE DEFECTIVE PART. FORCE USA SHALL NOT BE RESPONSIBLE FOR ANY DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO, ANY CONSEQUENTIAL DAMAGES, INCIDENTAL DAMAGES, DAMAGES FOR THE LOSS OF TIME, LOSS OF EARNINGS, COMMERCIAL LOSS, LOSS OF ECONOMIC OPPORTUNITY AND THE LIKE.

Some states do not allow limitations on how long an implied warranty will last or the exclusion or limitation of incidental or consequential damages. This warranty gives you specific legal rights, and you may also have other rights that vary from State to State. Force USA does not and has not authorized any person or entity to create for it any other obligation, promise, duty or obligation in connection with this Product.

Get Your Free, Personalized Demo

Struggling to choose the right Force USA All-In-One Trainer?

Skip the guesswork—get expert help to find your perfect match in minutes.

Just drop your information below, and a product specialist will schedule your one-on-one demo—virtually or in person at our Utah showroom for local customers.

Why Book a Demo?

• See our best-selling All-In-One Trainers up close
• Ask anything—live, with a real product expert
• Get recommendations based on your goals, space, and budget
• No pressure. No obligation.

Since 2008, we've helped thousands find the perfect fit. Let’s do the same for you.

Other Options

📞 CALL US
Speak with a product specialist M–F, 9 AM–5 PM (Mountain):
Call (385) 557-2554 ext. 2

🏪 VISIT A RETAILER
Find a local showroom carrying Force USA products and get hands-on guidance.

*No purchase required. Demos are free and personalized.

Checking out with Truemed is easy!

Complete Health Assessment

Take a quick, private health survey. A licensed provider will review your answers to determine eligibility. If eligible, you'll receive a Letter of Medical Necessity (LMN) within 1-2 days.

Make your purchase

Do not pay with an HSA/FSA card during checkout.

Submit for HSA/FSA reimbursement

If you qualify, you'll receive an LMN and a guide on how to submit your purchase to your HSA/FSA administrator for reimbursement. Claims are typically paid out in 1-2 weeks.

How does using my HSA/FSA save me money?

HSA/FSA accounts were created so individuals could use pre-tax money to pay for expenses used to treat, mitigate, or prevent a diagnosed medical condition.

Because HSA/FSAs use pre-tax money, you're getting more purchasing power for your dollars. Rather than pay taxes on income and then spend it on health items, qualified customers can use pre-tax funds to invest in root cause interventions.

Who is Truemed?

At Truemed, we believe that investing in your health is far more valuable than waiting to spend on sickness. By unlocking pre-tax HSA/FSA spend on research backed interventions such as fitness, supplements, and health technology, we're shifting healthcare spend toward true medicine.

Common Questions

How does using my HSA/FSA account save me money?

HSA/FSA accounts were created so individuals could use pre-tax money to pay for expenses used to treat, mitigate, or prevent a diagnosed medical condition. Because HSA/FSAs use pre-tax money, you're getting more purchasing power for your dollars. Rather than pay taxes on income and then spend it on health items, qualified customers can use pre-tax funds to invest in their health. An individual can contribute up to $4,150 pretax to their HSA per year, or $8,300 for a family (plus an additional $1,000 if you are at least 55 years old. Individuals can contribute up to $3,200 pretax to their FSA per year (with an additional $500 in employer contributions allowed).

What are FSA and HSA accounts?

Health savings accounts (HSA) and flexible spending accounts (FSA) are programs that allow you to set aside pre-tax dollars for eligible healthcare expenses. If you're unsure whether or not you have an HSA or FSA account, please check with your employer or insurance company.

Can I use my HSA/ FSA card at Force USA?

We do not recommend attempting to checkout with your HSA/FSA cards for compliance purposes. We strongly encourage simply transacting with your normal credit or debit card, and submitting for reimbursement as outlined above for the greatest likelihood of success.

Can I use Truemed's services for past purchases?

While this depends on your specific HSA or FSA administrator's policies, we advise that you only submit expenses incurred on or after the date listed on your Letter of Medical Necessity.

How long does HSA or FSA reimbursement take?

For most FSA/HSA administrators, your expenses will be approved within days when you submit your claim for reimbursement along with your receipt and a Letter of Medical Necessity. The exact timing will vary based on your administrator.

Do I need to take Truemed's survey every time I make a purchase from [Merchant Name]?

If you have already received a Letter of Medical Necessity for purchasing specific products from a merchant, you do not need to complete Truemed's survey again so long as your Letter of Medical Necessity remains valid. Letters of Medical Necessity are typically valid for 12 months after they are first issued. You do still need to submit your receipts for reimbursement with your HSA/FSA administrator.

What is a Letter of Medical Necessity, and how is this compliant?

The items in your Truemed Letter of Medical Necessity ("LMN") are now qualified medical expenses in the same way a visit to the doctor's office or pharmaceutical product is. There are thousands of studies showing food and exercise is often the best medicine to prevent and reverse disease. Exercise qualifies as a qualified medical expense with an LMN. Food, supplements, and other wellness purchases qualify as medical expenses if they treat or prevent an illness, and a doctor substantiates the need. Your Truemed LMN satisfies all IRS requirements to make your wellness spend fully reimbursable.

Are there fees associated with using Truemed's services?

There is a small fee for using Truemed at the end of the qualification survey.

When should I use my FSA/HSA dollars?

You can use your HSA/FSA dollars all year long. However, FSA dollars expire at the end of the year and unused money may not rollover into the next year. Make sure to spend the rest of your FSA dollars before December 31st - use it, so you don't lose it!

I don't have enough funds in my HSA/FSA account to reimburse the entire purchase. Can I still use Truemed?

Yes. You can still submit for partial reimbursement. For example: if you purchase an eligible item for $100 but only have $60 in your account, you can reimburse $60 of your purchase with your tax-free funds (with the remaining $40 paid for as normal).

What if my reimbursement is rejected by my administrator?

Please contact us at support@truemed.com so we can help you troubleshoot the issue. HSA/FSA plan administrators often have detailed requirements, so it may be as simple as re-issuing your Letter of Medical Necessity using the administrator's form. If we are unable to reverse the rejection, we will refund your Truemed fee.